Gartner Peer Insights Scraper

Extract verified B2B software reviews from Gartner Peer Insights. Gartner is the world's leading IT research and advisory company; its Peer Insights platform hosts hundreds of thousands of verified reviews across enterprise software categories including CRM, ERP, cloud infrastructure, security, and more.

What This Actor Does

• Accepts one or more Gartner Peer Insights product review URLs or market category URLs as input
• Scrapes verified reviewer data: role, company size, industry, star rating, review headline, and summary text
• Paginates automatically through all available review pages (5 reviews per page)
• Respects maxItems and maxReviewsPerProduct caps to control run cost

Use Cases

• Competitive intelligence: Aggregate user sentiment across competing products in a category
• Market research: Understand adoption patterns by industry and company size
• Product benchmarking: Track star ratings and review themes over time
• Sales enablement: Surface buyer personas and pain points from verified enterprise reviewers

Input

Field	Type	Description
startUrls	Array	Required. One or more Gartner Peer Insights URLs (product review pages or market category pages)
maxItems	Integer	Maximum total reviews to collect across all products (0 = unlimited)
maxReviewsPerProduct	Integer	Maximum reviews per product URL (0 = unlimited, default 10)

Accepted URL formats

# Product review listing page (recommended)
https://www.gartner.com/reviews/market/<category>/vendor/<vendor>/product/<product>/reviews

# Product overview page (actor converts to /reviews automatically)
https://www.gartner.com/reviews/market/<category>/vendor/<vendor>/product/<product>

# Market category page (actor discovers all products on the page)
https://www.gartner.com/reviews/market/<category>

Example Input

{
  "startUrls": [
    { "url": "https://www.gartner.com/reviews/product/salesforce-sales-performance-management" }
  ],
  "maxItems": 50,
  "maxReviewsPerProduct": 25
}

Output

Each item in the dataset represents a single verified review:

Field	Type	Description
productName	String	Product name (from page heading)
vendorName	String	Vendor / company name
categoryName	String	Market category (from URL slug)
productUrl	String	URL of the product review listing
reviewId	String	Stable review identifier (product URL path + page index)
reviewTitle	String	Review headline
overallRating	Number	Star rating (1.0–5.0)
ratingsBreakdown	null	Per-dimension ratings (not available on listing pages)
pros	null	Pros text (not available on listing pages)
cons	null	Cons text (not available on listing pages)
useCaseSummary	String	Main review body / use-case summary
vendorResponse	null	Vendor response (not available on listing pages)
reviewerTitle	null	Reviewer job title
reviewerRole	String	Reviewer job function / role
reviewerIndustry	String	Reviewer's industry
reviewerCompanySize	String	Reviewer's company revenue tier
reviewDate	String	Date of the review
verifiedReviewer	Boolean	Always true — Gartner requires reviewer verification
reviewUrl	String	URL of the product review page
scrapedAt	String	ISO 8601 timestamp when the record was scraped

Example Output

{
  "productName": "Salesforce Sales Performance Management",
  "vendorName": "Salesforce",
  "categoryName": "Crm Customer Engagement Center",
  "productUrl": "https://www.gartner.com/reviews/product/salesforce-sales-performance-management",
  "reviewId": "/reviews/product/salesforce-sales-performance-management#p1-0",
  "reviewTitle": "A robust CRM with deep customization",
  "overallRating": 4.5,
  "ratingsBreakdown": null,
  "pros": null,
  "cons": null,
  "useCaseSummary": "We use this product for pipeline management across our enterprise sales team...",
  "vendorResponse": null,
  "reviewerTitle": null,
  "reviewerRole": "Sales",
  "reviewerIndustry": "Finance",
  "reviewerCompanySize": "$1B - $3B",
  "reviewDate": "January 2025",
  "verifiedReviewer": true,
  "reviewUrl": "https://www.gartner.com/reviews/product/salesforce-sales-performance-management",
  "scrapedAt": "2025-01-15T10:30:00.000Z"
}

Technical Notes

• Anti-bot: Gartner Peer Insights is protected by a bot challenge. This actor clears it once, then fetches all review pages on that session.
• Stability: the session holds for the whole crawl, so long review sweeps finish in one pass.
• Extraction: All review data is present in the initial HTML, so records come back complete.
• Rate: One product is processed at a time; each page fetch reuses the same cleared session.

Limitations

• Pros/cons and per-dimension rating breakdowns are only available on individual review detail pages (not scraped by this actor — listing page data only)
• Reviewer job title is not exposed on listing pages
• Review ID is positional (page index), not a Gartner-native stable ID